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Contact VELUX ACTIVE support

Please fill in the form below and VELUX ACTIVE support will  contact  you via email as soon as possible.

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(Street and number, ZIP, City, State)
The MAC address is a 7-digit code either in the format: gxxyyzz OR in the format: 70:ee:50:xx:yy:zz
Find it on the label at the back of your gateway - last part of the serial number in third line OR in your app: Settings>Home management>VELUX Gateway>MAC address)
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Description of your problem (eg. I cannot connect my gateway to the router). Please do not insert any personal information (email-address, full name, name or IP address) into the free text field, to protect your personal data. Please note that we use Google to translate free text for support purpose.
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e.g iPhone S5, HTC U11, Huwei P9